When you’re generating FSQ links for learners, you need to ensure that your learners are in the correct year group for this academic year.
Please note: It’s best practice to always review your learner data in Compass+ to ensure that it correctly reflects your learners and their year groups in your Management Information System.
If it isn’t, there are a few reasons why this might be happening:
- Your MIS data might not be up to date
- There might be a problem with your Groupcall integration
- Your MIS data might not have synced correctly with Compass+
If you see an issue with your data, please contact our Help Desk who can support you to resolve this.
When your MIS data has synced properly with Compass+, we will be able to detect that the year group your learner was in when you first generated the links was incorrect. You will be able to identify invalid links by following the steps below.
First you need to identify the learners with invalid links before regenerating them:
1. From the main navigation bar, go to Learner > Questionnaire
2. Make sure you are regenerating links for the 2023/24 academic year
3. Click on the green ‘Generate links’ button.. a pop-up box will appear
4. Select the relevant questionnaire
5. Filter by form or teaching group if required
6. Click on the downward triangle:
7. Tick the ‘Invalid Link’ box only:
8. All of the learners with invalid links will be displayed on screen:
9. Select the learners that you want to regenerate new links for (if you tick the box at the top of the column, all learners will be selected)
10. Click ‘Generate Link(s)’ at the bottom of the screen:
11. A green pop-up message will appear in the top right corner of the screen to notify you that links have been regenerated successfully:
Once invalid links have been regenerated, you can send them to learners manually or you can generate links and send to learners via email.
How to send Future Skills Questionnaire links to learners by email or mailmerge.