Academic year change 2024/2025.
As we look ahead to the start of the new academic year, it will soon be time to re-sync more than three million learner records in Compass+.
Colleagues in the Product Team are currently working through the preparations for the new academic year sync. As part of these preparations, we would like to share the following briefing which provides more detailed information about this process:
New academic year change - UPDATED - Compass+ data sync briefing 24_25
After reading the briefing, if you have any further questions or queries, please submit a support request to contact our Help Desk.
Known Issues on Compass+.
If an issue appears in this article, our Development Team are aware of the issue and are working hard to find a solution. This article will be updated weekly to keep you informed on the progress we are making towards resolving known issues.
Before contacting our Help Desk, we would always recommend double checking this article to see if the issue has already been raised in the table below.
If your issue does not appear in this table, please submit a support request to our Help Desk Include as much detail about the issue as possible, along with a screenshot. Please explain what you would expect to see in product and what you are actually seeing in product and why you think it is incorrect. This information will be incredibly helpful and will help us to resolve the issue much faster.
Please note: A known issue may only affect one part of Compass+, which means you will be able to continue to use other features of the product as normal. We will identify the parts of the product that you can still use in the table below.
| Known Issue | Features you can still use if you have this issue | Features you won’t be able to use if you have this issue | Status |
| Institutions changing URN > issues with integrating their data on Compass+ | No access to product | No access to product | Institutions changing URN should submit a support request to our Help Desk and the team will work with them to transfer their data to their new URN. |
| Correct SEND records for learners |
Discrepancies in learner SEN data being displayed in Learner table, FSQ tables and Learner profile |
N/A | Some schools will see discrepancies in their SEN statuses. This is due to schools creating multiple learner SEN records often with no end date, leading to discrepancies displaying on Compass+. |
| Institutions reusing learner IDs leading to data merging for learners |
If an institution already has this issue then they may see that data previously related to one learner appears merged with another learner
|
N/A |
For Compass+ we use the ‘learner ID’ from the institution’s MIS to identify that learner. In some cases, particularly where a school changes MIS, we are seeing ‘learner IDs’ being reused for different learners leading to data for two learners being merged on one record. |