After generating FSQ links and sending FSQ links to learners, you can check that the links have been emailed to them successfully.
1. Go to Learner > Questionnaire in the navigation bar, then to the 'Generate and manage questionnaire links' tab:
2. Scroll down to the questionnaire links table and look at the last column:
3. Here you will see a range of statuses:
The status definitions for users generating links and sending via email have been updated to the definitions in the table below.
| Status | Definition |
|---|---|
| - | A link has not been generated yet/no action has been taken |
| Email not needed anymore | The email is no longer needed, no action necessary |
| Error sending - bounced |
There is an error sending the email to the learner. Please check that the learner's email address is correct |
| Error sending - other |
|
|
Link delivered to learner (previously "Email delivered") |
Our system has confirmed that the email has been successfully delivered to the learners' inbox |
|
Link generated |
A link has been generated but a request to send this by email has not been actioned by the user. To action this request, go to the green ‘Actions’ button at the top of Questionnaire Links table, in the Questionnaire Status column filter by ‘Not submitted’, then click ‘Send link to learners’ |
| Sending link - confirming | An email has been sent, but still awaiting confirmation of successful delivery, i.e. there could still be an issue such as the email bouncing |
| Sending link - pending | The email has been sent but has not been delivered to the learner yet. If the status is still 'Sending link-pending' after 24 hours, try resending the email. If the email has still not been delivered after 24 hours, please contact Customer Support |
| Sending link - queued | A user has requested to send an email to a learner with a link to the questionnaire and it is now queued in our mailing system. If the status is still 'Sending link - queued' after 24 hours, please contact Customer Support |
| Sending link - request received |
A user has requested to send a questionnaire link to a learner via Compass+. The request is currently queued. This status should only show very briefly until the email is sent |
| Sending link - retry pending | The system is trying to resend a pending email. |
| View responses |
The learner has completed their questionnaire and their responses are ready to view |
|
If none of the statuses above apply to the learners questionnaire link, |
|
For users just generating links and downloading these to share internally (and not sending these via email directly from Compass+):
| Status | Definition |
|---|---|
| Link generated | A link has been generated but a request to send this by email has not been actioned by the user. To action this request, go to the green ‘Actions’ button at the top of Questionnaire Links table, in the Questionnaire Status column filter by ‘Not submitted’, then click ‘Send link to learners’ |
| View responses |
The learner has completed their questionnaire and their responses are ready to view |
Filter by different statuses to identify learners that haven’t received their link to FSQ, or to see learners that have received the link but haven’t submitted their responses to the questionnaire yet.
Click on the upside-down triangle icon next to the Questionnaire status column, select the status/statuses you want to apply.
To clear filters, simply click ‘Reset filters’ to remove the filters you have selected.