After generating FSQ links and sending FSQ links to learners, you can check that the links have been emailed to them successfully.
1. Go to Learner > Questionnaire in the navigation bar, then to the 'Generate and manage questionnaire links' tab:
2. Scroll down to the questionnaire links table and look at the last column:
3. Here you will see a range of statuses:
For users generating links and sending via email:
Status | Definition |
---|---|
Not submitted | A link has been generated but a request to send this by email has not been actioned by the user. To action this request, go to the green ‘Actions’ button at the top of Questionnaire Links table, in the Questionnaire Status column filter by ‘Not submitted’, then click ‘Send link to learners’. |
Request received |
A user has requested to send an email to a learner with a link to the questionnaire, but it is not queued in our mailing system yet. |
Email pending to be sent | The email is pending to be sent to the mailing system. |
Retry sending | The email is ready to be resent to the learner. |
Email queued | A user has requested to send an email to a learner with a link to the questionnaire and it is now queued in our mailing system. |
Email sent | Our mailing system is confirming that the email has been sent to the learner. |
Email delivered |
Our system has confirmed that the email has been delivered to the learners' inbox. |
Error sending | There is an error sending the email to the learner. |
View responses |
The learner has completed the questionnaire . |
If none of the statuses above apply to the learners questionnaire link, |
For users just generating links and downloading these to share internally (and not sending these via email directly from Compass+):
Status | Definition |
---|---|
Not submitted | A link has been generated but a request to send this by email has not been actioned by the user. |
View responses |
The learner has completed the questionnaire . |
You can also filter by different statuses to identify learners that haven’t received their link to FSQ, or to see learners that have received the link but haven’t submitted their responses to the questionnaire yet.
Click on the upside-down triangle icon next to the Questionnaire status column, select the status/statuses you want to apply.
To clear filters, simply click ‘Reset filters’ to remove the filters you have selected: