To reset your Compass+ password, watch the video or read our step-by-step guide below:
1. Visit the Compass+ login page https://tools.careersandenterprise.co.uk/oauth/login/plus.
Click on the 'I have forgot my credentials option':
2. A modal will pop up asking you to enter the email address you have previously signed in with. Enter your email address and click send. A password recovery email will be sent to you:
3. An email titled “Password recovery for [users email address] will be sent to you. In the email click on the 'Reset your password' link:
4. Once clicked, you’ll be redirected to a page asking you to confirm your email address and to choose a new password. Once you have chosen your new password, click 'Reset password':
5. A confirmation will be shown saying “your password has been reset”. Now you can login with the newly set password.
Compass+ security: Multi-Factor Authentication
What is Multi-Factor Authentication (MFA)?
We have increased our Compass+ log-in security to now include Multi-Factor Authentication (MFA). MFA is an industry standard security enhancement that will defend Compass+ accounts against hacking attempts.
MFA replaces the requirement where Compass+ users were automatically prompted to update their password after 90-days.
Users will be automatically enrolled in MFA and will only be required to go through the MFA process if their login attempt is considered a risk. For instance, a login has a higher risk factor than usual if the attempted log-in is from:
- A new device
- A new IP address
- A new geographical location.
Each login attempt will automatically be assessed against these and other factors. The vast majority of logins will not be deemed a risk.
If a login triggers MFA, you will see a pop-up window asking you to enter a numerical code:
You will receive an email with a one-time code for to enter into the ‘Your code’ field:
Enter the code into the pop-up window to complete your Compass+ login.
Using an authenticator app for MFA
If you would be prefer to use an authenticator app for MFA, you can update your MFA settings in the My profile & Settings section of Compass+ once you have logged in. Firstly, click on ‘My profile & Settings’ to the top-right of the screen:
Click on the third tab: Multi-Factor Authentication:
Select ‘App Authentication’ from the slider at the bottom of the screen:
A pop-up window will notify you that you need a smartphone to continue, and be ready to use an authenticator app such as Google Authenticator or Microsoft Authenticator. When you are ready to proceed, select ‘Continue’:
You will then be asked to scan a QR code (if you cannot scan the code, you can enter the text provided below it). Once you have scanned/entered the code, your authenticator app will show a six-digit code that you need to enter in to the field provided in the pop-up window to verify your setup:
Once you have completed this, another pop-up window will confirm that you have been successful:
MFA has now been set up to use your authenticator app:
If you wish to switch off app authentication, you can do so by moving the ‘App authentication’ slider back to the left. A pop-up window will ask you to confirm that you want to proceed, and enter a code that has been emailed to you:
Question: I am a Compass+ user. Do I need to do anything now to update my login details to take account of MFA?
Answer: No. All Compass+ users will automatically have MFA applied to their accounts, and you will only be asked to change your password if your login is deemed a risk (see above).
Question: Should I still change my password every 90 days?
Answer: Although the requirement for Compass + users to change passwords every 90 days has been removed, users are still able to change their passwords every 90 days if they so wish – or as frequently as they need to.