Some institutions may experience data synchronisation issues between their MIS and Compass+. These may be caused by the following:
Change of MIS
If your institution has recently changed MIS (e.g. between SIMS, Bromcom, Arbor etc.), this may result in data failing to synch correctly between the new MIS and Compass+.
Connector is offline
The Assembly/Groupcall connector app that manages the data flow between your MIS and Compass+ may be offline.
If you believe you are experiencing data synchronisation issues, please contact our Customer Service team: compassplus@careersandenterprise.co.uk.
