We have an extensive range of Help Centre articles covering a range of topics that may be able to help you to resolve your issue before raising it with our Help Desk.
COMPASS +
Access all Compass+ Help Centre articles
We have highlighted some specific guidance below for common issues that are raised with the Help Desk:
- Upgrading to Compass+
- Getting Started with Compass+
- How we use your data in Compass+
- User Management, Notifications and Settings
- How to reset your password (including Multi-Factor Authentication)
COMPASS
Please visit the Compass Help Centre - Articles are categorised by institution type so you can quickly find the right guidance that applies to your institution.
EANR
Please visit the EANR Help Centre - Articles are categorised by user type so you can quickly find the right guidance that applies to you.
THE CAREERS & ENTERPRISE ACADEMY
Please visit the The Careers & Enterprise Academy Help Centre if you are experiencing any issues using the Academy.
If, after accessing our Help Centres, you have not been able to resolve your issue, please raise a support request with our Technical Specialists.
If there is an issue that hasn’t met our Service Level Agreement, you can escalate your issue by:
- Asking the Technical Specialist working on your issue to escalate it to management with the reason why
- Emailing your Enterprise Co-Ordinator, who can bring it to the attention of their Area Manager- they can then escalate the issue internally.