We have an extensive range of Help Centre articles covering a range of topics that may be able to help you to resolve your issue before raising it with our Help Desk.
You can access the Help Centre in Compass+ by clicking the Help Centre button or alternatively you can view all Help Centre articles online.
COMPASS +
All Compass+ Help Centre articles We have highlighted some specific guidance below for common issues that are raised with the Help Desk: How we use your data in Compass+ User Management, Sharing and Notifications How to reset your password (including Multi-Factor Authentication) |
EANR
Please visit the EANR Help Centre to access a range of Help Centre articles that support you to use EANR effectively. |
COMPASS
Please visit the Compass Help Centre to access a range of Help Centre articles that support you to use Compass effectively. |
If, after accessing our Help Centres, you have not been able to resolve your issue, please contact the Help Desk.
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Compass+ |
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Compass |
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EANR |
If there is an issue that hasn’t met our Service Level Agreement, you can escalate your issue by:
- Asking the Customer Service Advisor working on your issue to escalate it to management with the reason why
- Emailing your Enterprise Co-Ordinator, who can bring it to the attention of their Area Manager- they can then escalate the issue internally.