Getting Started
User & Data Management
- I’ve been told that a new account has been created for me, but I haven’t received the welcome email - where is it? How can I login?
- How do I set up an admin account with no admin at my institution?
- I received an email asking to set up a Password to access my account but I’m getting a message back saying “this reset token is not valid”.
- I have created an account and it has still not been activated
- I cannot see the new admin panel feature
- I cannot add users
Tracker
Evaluation
- Recommendations for schools completing Compass evaluations in 2020/21
- Will there be a Compass evaluation especially for special schools?
- Why am I not the admin, why do I not have access to complete an evaluation or plan?
- I can no longer complete a Compass evaluation or Tracker plan
- I cannot create a new evaluation
- Will there be a Compass evaluation especially for special schools?
Special Schools
- Where can I find SEND specific resources to help me achieve the Gatsby Benchmarks?
- Is Compass for special schools available to Compass+ users?
- I have been incorrectly switched to the Compass for special schools evaluation, how do I go back to the Compass for schools or colleges version?
- I haven’t been switched over to the Compass for special schools evaluation, how do I get switched over?
- How do I access Compass for special schools?
- What questions will I be asked if I take the Compass for special schools evaluation?