Compass+ is a free digital product from The Careers & Enterprise Company with features that help you to measure impact and inform continuous improvement of your careers provision.
Compass+ enables you to manage, track, evaluate and report on your institution’s careers provision at individual learner level.
To do this, we use learner data from your institutions’ Management Information System (MIS) pulled through to Compass+ by a digital platform called Xporter.
Xporter is managed by our specialist partner Community Brands, most commonly known as Groupcall. They provide data solutions for schools. We use Groupcall’s Xporter platform to manage the data feed between schools’ Management Information Systems and Compass+.
Synchronisation issues
You may sometimes experience data synchronisation issues between your MIS and Compass+. This could mean that the data you see in Compass+ is out of date, or some of the data might be missing.
Common causes include:
- Change of MIS - if your institution has recently changed MIS (e.g. from SIMS to Bromcom, Arbor etc) this might result in data failing to sync properly between the new MIS and Compass+
- Connector is offline - The Groupcall connector that manages the data flow between your MIS and Compass+ may be offline.
If you believe you are experiencing data synchronisation issues, please submit a support request to contact our Customer Service Team who will be happy to help.
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